Refund policy
This Return and Refund Policy applies to physical products purchased by consumers through https://nlimmobishop.com and delivered in France, Belgium, the Netherlands, Austria or Germany. It forms part of our Terms and Conditions of Sale.
The same return procedure and French return address apply to orders delivered in all five countries. Nothing in this policy limits any mandatory consumer rights applicable in your country of residence.
1. Statutory 14-day right of withdrawal
You have 14 calendar days from the day you, or a third party designated by you other than the carrier, receives the goods to notify us that you wish to withdraw from the contract, without giving a reason.
If goods ordered in a single order are delivered separately, the withdrawal period begins when the last item is received. For goods delivered in multiple lots or pieces, it begins when the last lot or piece is received.
To exercise your right of withdrawal, send a clear statement of your decision using any of the following methods:
Email: support@nlimmobishop.com
Contact page: https://nlimmobishop.com/pages/contact
Post:
NL IMMOBILIER
38 Rue d'Emeraude
35350 Saint-Meloir-des-Ondes
France
You may use the optional withdrawal form at the end of this policy, but it is not compulsory.
Please include your name, order number, the item or items concerned and the date of receipt where available, so that we can identify your purchase. Missing an order number does not invalidate an otherwise clear and timely withdrawal notice.
Your withdrawal notice must be sent before the withdrawal period expires. Prior approval from us is not required to exercise this right. Where you submit your withdrawal through an online form provided on our website, we will acknowledge receipt by email or another durable medium without undue delay.
2. Returning the goods
After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 calendar days after the day you communicate your withdrawal.
The deadline is met if you dispatch the goods before that 14-day period expires.
Returns from France, Belgium, the Netherlands, Austria and Germany must be sent to:
NL IMMOBILIER
38 Rue d'Emeraude
35350 Saint-Meloir-des-Ondes
France
Please package the goods securely. We recommend a tracked delivery service and retaining proof of dispatch until your refund is completed. Tracking is recommended to help resolve delivery issues; it is not a separate condition for exercising your statutory withdrawal right.
3. Return condition
You may inspect the goods to the extent necessary to establish their nature, characteristics and functioning, as you would in a physical shop.
Please return all supplied parts, instructions and accessories, together with the original packaging where reasonably possible. The absence of original packaging alone does not remove your statutory right of withdrawal.
You may be responsible for a reduction in value resulting from handling beyond what is necessary to inspect the goods, where permitted by applicable law. Any deduction will reflect the actual reduction in value and will be explained to you. We do not charge a restocking fee.
4. Return shipping costs
For a change-of-mind return under the statutory right of withdrawal, you are responsible for the direct cost of sending the goods to our return address in France, provided that this obligation was disclosed before purchase.
This arrangement applies to customers in all five countries. Returns from Belgium, the Netherlands, Austria and Germany therefore involve cross-border return shipping to France.
We do not charge a return administration fee or restocking fee.
If a return is required because we sent an incorrect item, the product is defective or non-conforming, or another cause is attributable to us, we will bear the necessary return shipping costs. Contact support@nlimmobishop.com so that we can arrange a prepaid return method or agree how reasonable return costs will be reimbursed.
For goods that cannot normally be returned by post, any required estimate of the return cost will be provided before purchase. Where legally required return-cost information was not provided, we will bear those costs.
5. Exceptions to the right of withdrawal
The right of withdrawal is excluded only where a statutory exception applies. Depending on the product, this may include:
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Goods made to your specifications or clearly personalised.
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Goods liable to deteriorate or expire rapidly.
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Sealed goods that are genuinely unsuitable for return for health protection or hygiene reasons and have been unsealed after delivery.
These exceptions apply only when their legal conditions are met. A product is not excluded merely because it is discounted or labelled “special”, “promotional” or “final sale”.
Your statutory rights concerning defective, incorrect or non-conforming goods remain unaffected.
6. Refunds
When you validly withdraw from the entire purchase, we will refund all payments received under that purchase, including the cost of our least expensive standard delivery method.
Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable. For a partial return, any refund of the original delivery charge will be determined in accordance with applicable law.
Refunds will be made using the original payment method unless you expressly agree otherwise. You will not incur a fee for receiving the refund.
Our usual processing time is within 3 business days after we receive and inspect the returned goods. Your bank or payment provider may need additional time to display the credit.
This usual processing time does not extend any statutory refund deadline. For a valid withdrawal, we will reimburse you without undue delay and no later than 14 calendar days after we are informed of your decision to withdraw.
Unless we have offered to collect the goods, we may withhold reimbursement until we receive the goods or you provide evidence that they have been sent back, whichever occurs first. Once the lawful basis for withholding ends, we will issue the refund without undue delay. Inspection will not be used to postpone reimbursement beyond the applicable legal requirements.
7. Damaged, incorrect or non-conforming products
If your order arrives damaged, incomplete or incorrect, or develops a problem that may be covered by a legal guarantee, contact:
Please provide your order number or another proof of purchase, a description of the issue and photographs where reasonably possible.
Retaining the packaging and reporting visible damage promptly can help us investigate. These requests do not impose an additional deadline or remove your statutory rights if photographs or packaging are unavailable.
Where a claim is covered by applicable law, we will provide the appropriate remedy, which may include repair, replacement, a price reduction or a refund, subject to the legal conditions for that remedy. Necessary costs of a valid statutory remedy will be borne by us.
8. Exchanges and order cancellations
We do not guarantee direct exchanges for change-of-mind purchases. Where appropriate, you may return the product under this policy and place a new order.
This does not affect any statutory right to replacement for defective or non-conforming goods.
If you request cancellation before dispatch, we will make reasonable efforts to stop shipment. If the goods have already been dispatched, the withdrawal procedure above remains available where applicable. You do not have to wait until delivery to notify us of your decision to withdraw.
9. Legal guarantees and national consumer rights
The 14-day withdrawal right is separate from your legal rights concerning defective or non-conforming goods. Such rights may remain available after the withdrawal period has ended.
Consumers in France, Belgium, the Netherlands, Austria and Germany retain all applicable mandatory protections under EU law and the national law applicable to their purchase. This policy does not impose a single warranty period that restricts any longer or more favourable national protection.
For consumers in France, this includes the legal guarantee of conformity and the legal guarantee against hidden defects. Consumers in the other four countries retain their corresponding statutory remedies under applicable national law.
Our French return address and any choice of governing law do not deprive you of mandatory consumer protections that apply in your country of habitual residence.
Further information:
https://nlimmobishop.com/pages/terms-and-conditions-of-sale
10. Optional withdrawal form
Complete and send this form only if you wish to withdraw from your purchase. You may instead send any other clear statement of withdrawal.
To:
NL IMMOBILIER
38 Rue d'Emeraude
35350 Saint-Meloir-des-Ondes
France
Email: support@nlimmobishop.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Goods concerned:
Order number, if available:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if submitted on paper:
Date of notice:
11. Contact
NL IMMOBILIER
38 Rue d'Emeraude
35350 Saint-Meloir-des-Ondes
France
Email: support@nlimmobishop.com
Contact page:
https://nlimmobishop.com/pages/contact